Refund Policy

Last updated and effective: 27 September 2026

14-day money-back guarantee. Not happy with SnipeWork? Email us within 14 days of any payment, first or renewal, and we refund that payment in full. No questions, no forms.

1. The guarantee

Every payment for a SnipeWork plan (Starter, Pro or Ultra, monthly or yearly, first payment or renewal) can be refunded in full if you ask within 14 calendar days of the payment date. You do not have to give a reason, although feedback helps us improve.

You can also try SnipeWork before paying anything: the 14-day trial needs no card, and the Free plan is free forever.

2. How to request a refund

  1. Email support@snipework.com from the email address of your SnipeWork account, or include that address in the message.
  2. Say which payment you want refunded (the date or the Paddle receipt is enough).

We confirm the request, usually within one business day, and issue the refund through Paddle.

3. How refunds are paid

Paddle is our merchant of record, so refunds go back through Paddle to the original payment method, including any tax that was charged. Paddle emails you a confirmation. Depending on your bank or card issuer, the money usually appears within 5 to 10 business days. If it has not arrived after 10 business days, write to us and we will follow up with Paddle.

4. What happens to your account

When a payment is refunded, the subscription it paid for is cancelled and your account moves to the Free plan. Your settings and history stay in your account unless you ask us to delete them.

5. After 14 days

Payments older than 14 days are not refundable, and we do not give partial refunds for unused time, except where the law requires it. To avoid a renewal charge, cancel before the renewal date: your plan stays active until the end of the period you already paid for.

6. Cancelling

  • Cancel any time from the billing page in the SnipeWork app or through Paddle's customer portal.
  • Cancelling stops future renewals. It does not refund the current period by itself; ask us if you are still within the 14 days.

7. Chargebacks

If something went wrong with a charge, please email us first: a refund within the guarantee is faster than a bank dispute and does not affect your account.

8. Your legal rights

This policy adds to, and does not limit, any rights you have under the consumer law of your country.

9. Contact

Serhii Dovhyi (SnipeWork), sole proprietor, Ukraine. Email: support@snipework.com. See also the Terms of Service and the pricing page.